The Importance of the Administration Role in your Business
An effective Administrator is not only an asset to your business but holds one of the most valuable positions within your business, as they are the doers, the ones who get things done. They are the link between your organisations various departments that ensure the smooth flow of information from one part to the other. Without an effective Administrator, your business could not run professionally and efficiently or meet its objectives.
The Administrator is the face of your business and although the role of the Administrator does vary on the specific job requirements, regardless of such responsibilities the perception of the business is always measured by the customer’s first impression when they walk in your front door.
I am sure we all have had a myriad of first impression experiences of both the wonderful and…… the not so wonderful kind. There is nothing worse than attending your appointment and having no one to greet you at reception and after waiting 5 minutes to be acknowledged and seated, you meet with you consultant almost half an hour after your scheduled appointment time!
Imagine this has happened to you and encouraged you then to source out a competitor business, where you attended a scheduled appointment and nothing was too much trouble. The receptionist is welcoming, friendly and prompt. The appointment goes smoothly and you’re even offered refreshments! If could be fair to say the other business has just said goodbye to your business and referrals all because of poor administration.
It is important to consider the Administration team as one of the key foundations associated with a high level of workplace productivity and efficiency. It is very demanding to run an organisation without an effective Administrative team and keep in mind that this team is the gateway of the success of your business and the sustainability of your current clientele and those of the future.
In essence, it’s your administration team that can make or break your business. For this reason, it’s extremely important to make sure you hire and train the right team for your business.