‘Tain’t Whatcha Do
No doubt we all love email, you can get the same message to many people with a click of a button and you have a time-stamped record of the communication.
Have you ever asked people to individually read aloud an email and had the text read with the same inflictions and tone at each separate reading? I’m guessing no. The same happens when you communicate via email, each reader reads, and digests the information contained within it differently, often led by personal feelings for the sender, current situations or past experiences. Meaning that, that standardised communication is in reality not so “one size fits all”.
As the old classic goes “’Tain’t Whatcha Do, It’s the way that cha do it” so it’s important to select the most appropriate communication method for your message.
When selecting you need to consider the importance of the matter as well as time that you have. Email is great for non-important matter as they could wait in inboxes to be read, or sharing common factual information. Phone is good for items that you need to have a conversation around and perhaps get a quick decision on. Face to face is for important matters that require buy-in from others and the presentation and analysis of information in a more open forum. Although it can be tempting to go straight to email it is often more appropriate to spend the time to ensure that your message is being received how you intend it by making a phone call or having a meeting. If you want that time stamped record you can always send a summary of the conversation via email after it has taken place.
Business Consulting | The Money Edge | Bundaberg